Refund policy

At Bokz.com, we strive to provide our customers with the highest quality artisanal goods from around the world. As we work with multiple vendors who provide a variety of unique products, we cannot offer a blanket refund policy for all purchases made on our website. However, we understand that there may be special cases where a refund is warranted.

If you receive a damaged or defective item, please send us images of the product within 24 hours of receipt, and we will evaluate the situation on a case-by-case basis. If we determine that a refund is warranted, we will work with you to process the refund as quickly as possible.

Please note that as most of our products are made to order, returns and exchanges are not always possible. We encourage you to carefully review all product details and specifications before making your purchase.

If you have any questions about our refund policy or would like to request a refund for a damaged or defective item, please contact us at escalations@bokz.com. We are committed to ensuring our customers are satisfied with their purchases and will do our best to address any concerns or issues that arise.